We make every effort to ship your order the day it is received if the order is placed by 3pm Pacific Time. While we do our best to ensure the availability of items listed in our online catalog, but being a retail store occasions may arise in which the last of a particular item is sold to a walk-in guest in between updates to our website's inventory. Should this occur, we will do our absolute best to fulfill your order in a timely manner. If a a particular item shows a stock of zero in your shopping cart, don't fret because many of our vendors drop-ship items directly to you. If we are unable to ship to you in a timely manner, you will receive backorder notification with an estimated ship date, and you will be given the option to cancel your order for a 100% refund. We greatly value your patronage and feedback, so feel free to let us know how we're doing! Please Drop Us A Line.